Why Choose IQ
We ace when it comes to reasons why to choose IQ SECURITY as your electronic security supplier, and here are 17 of them:
100% NZ owned and operated, IQ Security has been in business since 2005 providing nationwide security solutions to commercial buildings, retailers, business and some of New Zealand's most well-known brands.
Our Team have been actively involved in the security industry for over 50 years. Our experience ensure that we provide the optimum solution to your security problem. We listen to you and use our knowledge and experience to design the best solution
We walk our talk and live our values. We're committed to providing the best possible electronic security solutions, products and services to meet our customers needs, and exceed their expectations.
Feed back is something we value a lot, but better then us talking about it, we invite you to read what our customers have to say about us, our team, and our service on the Testimonials page
KNOW YOUR COSTS
Fixed cost delivery guarantees for all project and ongoing support, eliminating any cost blowouts. It means that we are very accurate in our quotations and, more than that, we stick to that to guarantee that you are not paying extra for what have been already quoted.
KNOW WHAT HAPPENS NEXT
We pride on separating ourselves from the competitors with our NPA promise. NPA stands for the "Next Point of Action", which we always set when receiving a support ticket, meaning the end user is NEVER left thinking what's happening next.
GUARANTEE RESOLUTION TIMES
Industry leading support KPI's based on the ITIL framework with guarantee resolution times.
IQ user FAQ video instructions available to all end users via any web browser. And we also have our FAQ session on our website.
FASTER AND EASIER SUPPORT
All IQ based solutions come with the ability to administer remotely for fast and economical resolution guarantees.
Our reports show support KPI resolution percentages for quality control and we dedicate a lot of our attention to that.
REAL TIME FOLLOW UP
Our Online Job Logging Tool that we implemented at IQ SECURITY allows our customers to access all open jobs and status.
IQ AUTOMATED NPS SURVEY
At every job completion all end users answer the NPS Survey, which allows us to automatically collect customer feedback and share real-time insights to our team. It also allow us to take action in real time and honor our commitments to our customers satisfaction.
Have any Concerns or want to check your Security?
Contact our team for a Security Consultation for free!
Call Us on +64 9 441 7100
Or send us an email:
"Over the last five years IQ SECURITY have worked hard with us to find solutions to problems rather than merely fixing symptoms. They are always available and willing to provide support and technical advice, constantly seeking out new and better ways to achieve our security goals, without compromising our operational needs."
Campbell Gourlay, Loss Prevention Manager - BUNNINGS Ltd