Why Choose IQ

We ace when it comes to reasons why to choose IQ SECURITY as your electronic security supplier, and here are 17 of them:

DEPENDABLE

100% NZ owned and operated, IQ Security has been in business since 2005 providing nationwide security solutions to commercial buildings, retailers, business and some of New Zealand's most well-known brands.

EXPERIENT

Our Team have been actively involved in the security industry for over 50 years. Our experience ensure that we provide the optimum solution to your security problem. We listen to you and use our knowledge and experience to design the best solution

ALL IN ONE

From design and quotation through to implementation, support and ongoing maintenance, we offer a complete solution when it comes to electronic security, including Surveillance Cameras, Alarm Systems and Access Control.

VALUES

We walk our talk and live our values. We're committed to providing the best possible electronic security solutions, products and services to meet our customers needs, and exceed their expectations.

CUSTOMER APPROVAL

Feed back is something we value a lot, but better then us talking about it, we invite you to read what our customers have to say about us, our team, and our service on the Testimonials page

KNOW YOUR COSTS

Fixed cost delivery guarantees for all project and ongoing support, eliminating any cost blowouts. It means that we are very accurate in our quotations and, more than that, we stick to that to guarantee that you are not paying extra for what have been already quoted. 

KNOW WHAT HAPPENS NEXT

We pride on separating ourselves from the competitors with our NPA promise. NPA stands for the "Next Point of Action", which we always set when receiving a support ticket, meaning the end user is NEVER left thinking what's happening next

GUARANTEE RESOLUTION TIMES

Industry leading support KPI's based on the ITIL framework with guarantee resolution times

ONLINE INSTRUCTIONS

IQ user FAQ video instructions available to all end users via any web browser. And we also have our FAQ session on our website. 

FASTER AND EASIER SUPPORT

All IQ based solutions come with the ability to administer remotely for fast and economical resolution guarantees. 

QUALITY REPORTING

Our reports show support KPI resolution percentages for quality control and we dedicate a lot of our attention to that. 

REAL TIME FOLLOW UP

Our Online Job Logging Tool that we implemented at IQ SECURITY allows our customers to access all open jobs and status

MESINZ MEMBER

We have the highest standards of quality, ethics, health and safety when it comes to installing, servicing and maintaining electronic security equipment. 

IQP CERTIFIED

Our Security Engineer is IQP certified which means that he received the council qualification to inspect, report, follow requirements, support documentation and maintain systems - Certification number 110660 for all building 12A building WOF requirements.

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SITE SAFE TEAM

All of our technicians are also Site Safe certified and hold current Building Construction Passports. These are required by many construction companies before any worker can enter their building sites. This means that our technicians have received training on how to identify the hazards and risks present in their work and their workplace, and how to minimize or eliminate them to get the job done safely

PRIVATE SECURITY LICENSING AUTHORITY

All technicians are vetted by the ministry of justice and carry a certificate of approval (COA). This means that we have been vetted by the NZ Police and judged to be responsible and trustworthy, so you can have trust in our integrity (security licence NZ). Only holders of a current COA can legally install and service any electronic security equipment. 

IQ AUTOMATED NPS SURVEY

At every job completion all end users answer the NPS Survey, which allows us to automatically collect customer feedback and share real-time insights to our team. It also allow us to take action in real time and honor our commitments to our customers satisfaction

Have any Concerns or want to check your Security?

Contact our team for a Security Consultation for free! 

Call Us on +64 9 441 7100

Or send us an email:

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Our Promise To You

All calls answered within 30 seconds, all quotes designed by experts and sent within 3 days of meeting AND, yes, we turn up when we say we will.

Call us now on 64 (9) 441-7100 or email us on info@iqsecurity.co.nz.

"Over the last five years IQ SECURITY have worked hard with us to find solutions to problems rather than merely fixing symptoms. They are always available and willing to provide support and technical advice, constantly seeking out new and better ways to achieve our security goals, without compromising our operational needs." 

Campbell Gourlay, Loss Prevention Manager - BUNNINGS Ltd 

Our Values

IQ Security Values Integrity

PRIVATE SECURITY LICENSING AUTHORITY

All technicians are vetted by the ministry of justice and carry a certificate of approval (COA). This means that we have been vetted by the NZ Police and judged to be responsible and trustworthy, so you can have trust in our integrity.

SITE SAFE TEAM




All of our technicians are also Site Safe certified and hold current Building Construction Passports. These are required by many construction companies before any worker can enter their building sites.

IQP CERTIFIED




Certification number 110660 for all building 12A building WOF requirements.

Learn More >>

MESINZ





IQ Security is proudly a member of Master Electronic Security Installer New Zealand - MESINZ and we are up to their high standards of quality, ethics, health and safety when it comes to installing, servicing and maintaining electronic security equipment!

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