Support Request

IQ Support is available 24 hours x 7 days/week*

(Scroll down for alarm and access adds/changes/delete or alarm response setting)

IQ NZ Freephone*

0508 IQ Security | 0508 477328 | +64 9 441 7100

Select Option 1 for Support 

*Hours of contact:
8:30 AM - 5:00 PM - Monday to Friday

After Hours Support

0508 IQ Security | 0508 477328 | +64 9 441 7100

When you contact Us after Hours
(between 5:01 PM and 8:29 AM) 

Select the Option: 
Press 1: Monitoring 
Press 2: On-call Tech (urgent) 
Press 3: Leave a Message
(it will be answered on next office hours day)

Or make an online request => 

Send a Support Request

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Alarm/Access Adds,
Moves & Changes

If you need any Alarm or Access Adds, Moves and Changes, please click the button below:

Set Alarm Monitoring
Response Plan

Set up what happens when your alarm goes off and allow 24 hours for the request to take effect:

*SLA Service Levels

IQ SECURITY has implemented an ITIL type framework for to manage our security helpdesk KPI’s.  All jobs that are received via phone, email, online portal or online form for code changes are given a priority: 

  • P1 – Critical - 1-hour response and same day resolution or workaround with complete resolution and BAU required within 48 hours
  • P2 - Medium - 1-hour response and 48-hour resolution or workaround.
  • P3 – Low - 1-hour response and 72-hour resolution or workaround.


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